Refund and Returns Policy
At Yodimom, we are committed to ensuring our customers’ satisfaction with their purchases. We understand that sometimes, returns or refunds may be necessary. This policy outlines the terms and conditions for our 30-day refund and returns process.
30-Day Refund and Returns
We offer a 30-day window for refunds and returns. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Eligibility for Refund or Return
To be eligible for a refund or return, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as when it was received.
- Proof of purchase is required, which may include an order number or a copy of the purchase receipt.
Initiating a Refund or Return
If you believe your purchase is eligible for a refund or return, please follow these steps:
- Contact our Customer Support: Reach out to our customer support team at support@yodimom.com, providing details of your order and the reason for the return.
- Return Authorization: Once your request is approved, our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
- Packaging: Ensure that the item is securely packaged, including all original accessories and documents.
- Shipping: You are responsible for the shipping costs associated with the return, except in cases where the return is due to an error on our part or a defective product.
Refund Process
Upon receiving the returned item and inspecting its condition, we will process your refund. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- It may take several business days for the refund to be reflected in your account, depending on your financial institution.
Exchanges
If you wish to exchange an item, please follow the same process as outlined for returns. Once we receive the returned item and inspect its condition, we will process the exchange based on product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs in such cases.
Non-Returnable Items
Some items are non-returnable, including:
- Perishable goods such as food or flowers.
- Personalized or customized items.
- Gift cards.
Contact Us
If you have any questions or require further assistance regarding our refund and returns policy, please contact our Customer Support team at support@yodimom.com.
This Refund and Returns Policy was last updated on 21-September-2023
. Yodimom reserves the right to amend this policy at any time, with changes becoming effective upon posting on our website. Please check our website for the most current version of this policy.